‘Our customers want us to go green’: the rise of sustainable hair salons
Whether it’s reducing its carbon footprint, or empowering disadvantaged people through training, the professional salon sector is moving to a more sustainable future
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The first mixed reality automotive maintenance system hopes to serve luxury customers more quickly
How it works: we see what you see. Iconic collaboration employs Microsoft HoloLens 2 and Dynamics 365 Remote Assist
Mulberry reports £11m losses despite efforts to win younger customers
UK sales fall after department store discounts, but brand says growth in Asia has accelerated
YOOX’s Luxury Division hires 100 new personal shoppers for EIPs, the most loyal and valued customers
The role of personal shopper has evolved hugely in recent years. They will anticipate luxury customers’ ever-changing
In the flesh: how beauty is luring customers back to the high street
The beauty industry is fighting back against the mass exodus to online retailers – with the kind of exclusivity that can only be experienced in-store
The future of beauty is as exciting for customers as it is for inventors
The beauty brands are not only offering innovative, effective and aesthetic products. They are using new digital experiences