The World’s Best Airlines 2012

QATAR AIRWAYS enjoys remarkable success at the 2012 World Airline Awards, winning the top accolade as the Best Airline in the World for the second year running. World Airline Awards are the most prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey, to decide the award winners. The World Airline Awards™ are the global benchmark of airline excellence.

1. Qatar Airways
2. Asiana Airlines
3. Singapore Airlines
4. Cathay Pacific Airways
5. ANA All Nippon Airways
6. Etihad Airways
7. Turkish Airlines
8. Emirates
9. Thai Airways
10. Malaysia Airlines

The Skytrax passenger survey for the awards covered over 200 airlines, from the largest international airlines to small domestic carriers, and measured standards across more than 38 different items of airline front-line product and service. Operated over a 10-month period, the passenger survey achieved more than 18.8 million interviews, drawn from over 100 different nationalities across the world.

The World Airline Awards are regarded as the primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world – delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First, Business, Premium Economy and Economy class passengers).

The study analyses customer satisfaction for the Airline Passenger Experience, across the Airport and Onboard environments – check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, IFE and staff service.

A-Z Award Winner Photo Index for 2012

Aegean Airlines – Best Regional Airline in Europe

Air Astana – Best Airline in Central Asia / India

Air Canada – Best International Airline in North America

Air Transat – World’s Best Leisure Airline

AirAsia – World’s Best Low-Cost Airline

AirAsia – Best Low-Cost Airline in Asia

Alaska Airlines – Best Regional Airline in North America

ANA All Nippon Airways- Best Airline Transpacific

Asiana Airlines – Best Airline in Asia

Asiana Airlines – Best Economy Class Airline Seat

Azul Airlines – Best Low-Cost Airline in South America

British Airways – Best Airline Transatlantic

Cathay Pacific Airways – World’s Best Business Class

China Eastern Airlines – World’s Most Improved Airline

easyJet – Best Low-Cost Airline in Europe

Emirates – World’s Best Inflight Entertainment

Etihad Airways – World’s Best First Class

Etihad Airways – Best First Class Onboard Catering

Etihad Airways -Best First Class Airline Seat

EVA Air – Best Airline Staff Service in Asia

Finnair – Best Airline in Northern Europe

Garuda Indonesia – World’s Best Regional Airline

Garuda Indonesia – Best Regional Airline in Asia

Hainan Airlines – Best Airline in China

Hainan Airlines – Best Airline Staff Service in China

IndiGo Airlines – Best Low-Cost Airline in Central Asia / India

IndiGo Airlines – Best Airline Staff Service in Central Asia / India

Jetstar Airways – Best Low-Cost Airline in Australia / Pacific

KLM Royal Dutch Airlines – Best Airline Staff Service in Europe

Lufthansa – Best Airline in Western Europe

Malaysia Airlines – World’s Best Cabin Staff

Malaysia Airlines – Best Airline Signature Dish

Oman Air – Best Business Class Airline Seat

Qantas Airways – World’s Best Premium Economy Class

Qantas Airways – Best First Class Airline Lounge

Qantas Airways – Best Premium Economy Onboard Catering


Qatar Airways – Best Airline in the Middle East

Qatar Airways – Best Staff Service in Middle East

Shenzhen Airlines – Best Regional Airline in China

Singapore Airlines – World’s Best Economy Class

Singapore Airlines – Best Economy Class Onboard Catering

South African Airways – Best Airline in Africa

South African Airways – Best Airline Staff Service in Africa

Star Alliance – World’s Best Airline Alliance

Swiss International Air Lines – Best Business Class Onboard Catering

TACA Airlines – Best Airline in Central America / Caribbean

TACA Airlines – Best Staff Service in Central America / Caribbean

TAM Airlines – Best Airline in South America

TAM Airlines – Best Airline Staff Service in South America

Thai Airways – World’s Best Airport Services

Transaero Airlines – Best Airline in Eastern Europe

TRIP Linhas Aéreas – Best Regional Airline in South America

Turkish Airlines – Best Airline in Europe

Turkish Airlines – Best Airline in Southern Europe

Turkish Airlines – Best Premium Economy Class Airline Seat

Virgin America – Best Domestic Airline in North America

Virgin America – Best Low-Cost Airline in North America

Virgin America – Best AirlineStaff Service in North America

Virgin Australia – Best Airline in Australia / Pacific

Virgin Australia – Best Staff Service in Australia / Pacific