Luxury hotel provides 24/7 virtual care services to guests



Having convenient access to reliable health care, both digitally and in-person, is more important than ever for travelers.

Montage International x One Medical Deliver 24/7 Digital Health Services full suite of digital health services.

Montage International will offer guests of U.S.-based Montage Hotels & Resorts and Pendry Hotels & Resorts a 30-day membership to One Medical’s full suite of digital health services. Additionally, the hospitality company will provide annual One Medical memberships to all their US-based associates, providing them with seamless digital health at any time, from anywhere in the US.

The idea is to provide both leisure and business travelers with peace of mind through access to convenient and high-quality health care while away from home. One Medical memberships will benefit guests by making it easy for them to get in touch with a One Medical provider within minutes over on-demand video chat or secure messaging during their stay or upon their return home. The One Medical app allows travelers to work with the company’s virtual medical team to remotely triage symptoms, including COVID-19 related concerns, and to get a recommended care plan for their concerns or condition. The mobile app also helps handle a variety of other health concerns, from prescription renewals to remote assessment of skin conditions such as a rash. In markets where One Medical also has offices, guests can make appointments for primary care needs, including COVID-19 testing.

This partnership will roll out across four Montage Hotels & Resorts properties and two Pendry Hotels & Resorts properties, as well as the upcoming Pendry West Hollywood and Montage Healdsburg properties, both debuting later this year. As part of Montage International’s Peace of Mind Commitment to guests, the company will implement an enhanced prescriptive and safety protocol program, which also includes the integration of the latest cleanliness technologies, including the use of electrostatic sprayers, UV wands and devices, and particulate level air filtration systems.