2012 North America Hotel Guest Satisfaction index study: luxury brand segment

Ritz-Carlton Hotel has once again ranked highest in the luxury brand segment, for a third year in a row by J.D. Power and Associates in their 2012 North America Guest Satisfaction Index Study. Two of Hilton’s hotel brands received highest rankings in the Study. Hilton Garden Inn achieved the highest ranking in the “Upscale Segment” … Read more

Etiquette lessons for Virgin Australia cabin crew

Voted ‘Best Staff Service’ and ‘Best Airline’ in the Australia/Pacific Region at the 2012 Skytrax World Airline Awards, Virgin Australia wants to take on Qantas as the airline of choice for business-class passengers. Airline’s cabin crew will be trained in etiquette and gourmet appreciation, as all flight crew must attend a program called Elevate. It … Read more

First U.S. airline to put lie-flat seats on transcontinental flights

American Airlines is the first to offer lie-flat seats on transcontinental flights across the US Beginning in 2013, American Airlines will take delivery of 130 Airbus A321 and A319 aircraft and 100 Boeing 737-800s, building the youngest fleet among major US carriers within five years. American Airlines will become also the first U.S. airline to … Read more

Just in time for Olympics: Hilton London Wembley

Hilton Wembley opened just in time for Olympics   Just a few days before the start of one of the biggest sporting events in U.K. history, Hilton Hotels & Resorts opened a new landmark hotel, Hilton London Wembley. The 361-room Wembley Plaza hotel is located next to the Wembley Stadium and Arena, home to some … Read more

Rémy Cointreau to acquire Bruichladdich Scotch whisky distiller

Rémy Cointreau to Purchase the Entire Share Capital of Bruichladdich Distillery Company Limited   Rémy Cointreau Group has agreed to acquire Bruichladdich Distillery Company Limited (“Bruichladdich”), the Islay single malt Scotch whisky distiller. The transaction marks the group’s first move into the premium single malt Scotch whisky market, a category experiencing strong growth all over the world, especially … Read more

Top market-defining factors for luxury in the next three to five years

Factors to watch in the mix of consumers and luxury products   Bain & Company, one of the leading advisor to the global luxury goods industry expects an average of seven to nine percent annual increases in global sales to fuel luxury brands’ growth aspirations until the middle of the decade. “Brands must develop strategies … Read more