Reimagined Shopping Experiences at the reopening of Saks Fifth Avenue New York flagship



Saks Fifth Avenue is reopening its New York flagship store.

Saks Fifth Avenue Reopens New York Flagship.

Saks Fifth Avenue, the American chain of luxury department stores owned, since 1867, by the oldest commercial corporation in North America, the Hudson’s Bay Company, reopens with enhanced health and safety protocols and modified services. With the New York flagship, all Saks Fifth Avenue stores in the U.S. and Canada are now open to the public.

To ensure a safe and comfortable in-store shopping experience, Saks has implemented a number of measures upon reopening, including enhanced cleaning protocols and regular sanitization of high-touch areas, such as fitting rooms and point-of-sale areas. Saks has also installed state-of-the-art ultra-violet handrail cleaners on all 22 escalators located throughout the store.

Additionally, Saks is implementing various social distancing measures upon reopening. The high-end department store is limiting the use of elevators to seniors and those with health issues. It displaying signage at escalators to ensure appropriate spacing between people. Saks is also requiring associates to wear face coverings and to undergo daily health screenings. All customers are required to wear face coverings when visiting Saks, in accordance with the current New York state mandate

Saks is also offering several new contactless service offerings, including:

Saks by Appointment: Customers can make an appointment to shop before or after public store hours. Dressing rooms can
be prepared in advance with looks based on their preference.

Virtual Shopping: For customers wanting to shop from their home, they can visit the New York flagship and/or another store location via video conferencing technology to shop virtually with the help of a style advisor. Appointments are available to book through

Saks at Home: Offered by invitation only, select pieces are sent for customers to try on at home. Customers will be charged for what is kept and Saks will pick up the rest.

Sidewalk Services: The store will continue to offer contactless pickup, returns and purchases at the store’s 49th Street entrance (near Madison Avenue).

Same-Day Delivery to The Hamptons: Saks is offering same-day delivery to anywhere in the Hamptons. Customers can worwith a style advisor to help them place their order over email or phone.

Saks will also continue to offer personal shopping services through the men’s and women’s Fifth Avenue Clubs. Additionally, the flagship will have a dedicated centralized desk located on the main floor for processing returns.

The store will operate with reduced hours Monday through Saturday, 11 a.m. to 7 p.m. and Sunday, from noon to 6 p.m.

Saks Fifth Avenue also recently adjusted its return policy whereby any purchase made after February 15, 2020 can be returned to Saks Fifth Avenue stores within 30 days of reopening.