Home2 Suites by Hilton and Tru by Hilton: Leaders in Their Segments. Study. Waldorf Astoria took the top spot for Luxury while Home2 Suites by Hilton and Tru by Hilton ranked top of their segments in the J.D. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study Leading global hospitality company, Hilton topped the … Read more
Hotel guest satisfaction has reached its highest level, according to the J.D. Power 2014 North America Hotel Guest Satisfaction Index Study. Four Seasons Hotels and Resorts, Kimpton Hotels, Hilton Garden Inn, each rank highest in guest satisfaction in their respective segments. Guests are happiest at these hotel brands. The Study is based on responses gathered … Read more
Guest satisfaction for hotels was down in every region of the globe during the second quarter of 2012, according to the Market Metrix Hospitality Index (MMHI), one of the leading provider of customer and employee feedback solutions for hospitality companies around the globe. The measure of perceived value for price paid, also declined in the … Read more
Ritz-Carlton Hotel has once again ranked highest in the luxury brand segment, for a third year in a row by J.D. Power and Associates in their 2012 North America Guest Satisfaction Index Study. Two of Hilton’s hotel brands received highest rankings in the Study. Hilton Garden Inn achieved the highest ranking in the “Upscale Segment” … Read more