customer experience

LVMH x Epic Games To Offer Experiences Like Virtual Fitting Rooms, 360 Product Carousels, Digital Twins And More

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At 2023 Viva Technology show, LVMH announced a partnership with Epic Games, creator of Fortnite and Unreal Engine, to transform the luxury Group’s creative pipeline and bring customers new types of immersive products discovery experiences. This strategic partnership will empower LVMH and its Maisons to further utilize Epic’s powerful 3D creation tools to offer experiences … Read more

Richemont x Dubai Future Foundation select six start-ups dedicated to luxury client experiences

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Building on the launch of BEYOND: The Future of Luxury Retail, a start-up incubation program, the co-hosts The Dubai Future Foundation and Richemont Middle East, India & Africa announced the six start-ups that will move to the prototyping phase. Selected from over 250 applications from the brightest minds around the world, the six finalists will … Read more

Startup providing sustainable solution for luxury brands wins 2022 LVMH Innovation Award

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In an era of unprecedented digital acceleration, each of these startups embodies excellence in its particular area of expertise, with products or services that are helping to shape the customer experience of the future. LVMH announces 2022 Innovation Award prize list, and its Grand Winner TOSHI, during 2022 Viva Technology show, the annual technology conference, … Read more

Leading marketplace for pre-loved fashion acquires US pioneer in fashion resale industry

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The transaction is a key milestone for the luxury fashion resale industry. Vestiaire Collective, the leading global online marketplace for desirable pre-loved fashion today announces the acquisition of Tradesy, the US pioneer in the fashion resale industry. Financial terms of the deal were not disclosed. Vestiaire Collective and Tradesy were both founded in 2009 by … Read more

How The Biggest Luxury Group Wants To Enhance Luxury Customer Experience with Technology

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LVMH Japan and SoftBank Corp. Agree on Strategic Partnership to embrace digital technology and new services and features that keep customers at the center. LVMH Moët Hennessy LVMH Japan and SoftBank signed a strategic partnership this week to enhance customer experience and services for luxury brands by leveraging technology. This partnership combines the expertise of … Read more

How to Keep Customers Coming Back: Ten Predictions For The Future of Customers And Consumers

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The Future of Customers and Consumers predictions for 2022 from International Data Corporation (IDC) show that technology will be the cornerstone of brands that try to reestablish relationships with customers and consumers in a new version of the physical and digital world. Organizations that focus on resiliency in systems, processes, and business models that influence … Read more