Knowledge, professionalism, politeness – most appreciated at luxury salespeople

What attributes are important among people selling them high-end goods? The most important attribute is knowledge, cited by 72% of respondents of the new Experiences With Luxury Salespeople WealthSurvey from the independent New York-based Luxury Institute. Respondents are wealthy shoppers with minimum annual income of $150,000reported average income of $310,000 and average net worth of … Read more

Online luxury retail proves that smaller and newer brands can shake up incumbents

2012 Luxury Online Experience Index (LOEI) survey   Wealthy shoppers with minimum annual income of $150,000 rated the online experience at websites of 10 traditional luxury retailers and 16 online-only retailers in the 2012 Luxury Online Experience Index (LOEI) survey by the independent New York-based Luxury Institute. LOEI scores include evaluations of a site’s navigation, … Read more