Richemont Retail Academy. No more poor customer service in China?

The French luxury group Richemont (Jaeger-LeCoultre, Van Cleef & Arpels, Montblanc, Vacheron Constantin and Shanghai Tang) opened a “retail academy” in Shanghai (China) aimed to fight against poor customer service, one of the biggest issues facing the luxury industry within China. Accepted applicants to the Richemont program will take part in nine weeks of training, … Read more

Osklen awarded with HEC 1618 & Sustainable Luxury Award 2012

On the occasion of the third edition of 1.618 Sustainable Luxury, HEC Paris (École des Hautes Études Commerciales de Paris, one of the foremost business schools in France and in Europe) and 1.618 associated their expertise around the prize: “HEC 1618 & Sustainable Luxury Award 2012”. HEC 1618 & Sustainable Luxury Award 2012 goes to the Brazilian … Read more

From cheap and chic to high-end: H&M to launch new retail chain

Hennes & Mauritz are plotting a new luxury line Swedish giant Hennes and Mauritz, the owner of H&M, COS, Monki and Cheap is branching into a luxury line. The Swedish retailer confirmed that a new luxury store chain will be launched in 2013 to broaden its offering. “We are making these long-term investments in order … Read more

Neiman Marcus invests $28 million in Chinese e-commerce luxury market

Top U.S. luxury retailer enters Asian e-commerce market in partnership with Glamour Sales Holding (HK) Top U.S. Luxury Retailer Neiman Marcus Group announced a non-controlling strategic investment in Glamour Sales Holding (HK), a privately held e-commerce company.  This will be the company’s first move into the fast-growing luxury retail market in China. “We are taking … Read more

Speaking about luxury with Valerie Barrelet – Independent Interior Designer

Valerie Barrelet , Independent Interior Designer and partner of Creezy the Agency China, comes from a lifetime of  fashion and design. After a decade in Parisian Fashion Industry she moved to Montreal to learn Art Glass during 3 years. She moved to Shanghai and created in 2000 her own studio which is dedicated to interior design. … Read more

Tax increases in France may damp the feel-good factor, a driver of luxury-goods consumption

France accounts for about 8 percent of the total annual luxury-goods sales, according to consultant Bain & Co. French election frontrunners President Nicolas Sarkozy and Socialist candidate Francois Hollande have both pledged tax increases. The measures may damp the feel-good factor, a driver of luxury-goods consumption, as has happened elsewhere in Europe, according to CA … Read more