Singapore Changi Airport is named the World’s Best

Over 12 million air travellers from 108 nationalities voted Singapore Changi Airport the best in the world at the 2013 World Airport Awards, the global benchmark of airport excellence. The awards were announced at the Passenger Terminal EXPO in Geneva this week.

Singapore Changi Airport serves 50 million passengers a year. Last year’s winner, Incheon International Airport achieved a second place finish in the global rankings, and achieved major success in taking the awards for Best Airport Staff Service – Asia and Best International Transfer Airport.

“In winning this prestigious accolade, Singapore Changi cements its place as one of the world’s favourite airports and Skytrax offer their sincere congratulations on what has been a fantastic year of achievement” said Edward Plaisted, Chairman of Skytrax. “Changi airport continues to be a leader and innovator within the industry and this in our opinion, is a key reason why it has remained ranked amongst the top-3 airports for the last 14 years of the awards.”

Mr Lee Seow Hiang, Chief Executive Officer, Changi Airport Group said, “Winning the Skytrax World’s Best Airport award again is an immense honour for Changi Airport. It is as much a recognition of the passion of the 32,000-strong airport community that is the backbone of Changi’s collaborative and well-oiled operational processes , as it is an affirmation of our mantra in putting our passengers at the heart of all that we do.”

At Changi Airport, we believe in focusing on the needs of our passengers and providing them with only the best of airport experiences, with our exciting slew of offerings that have been introduced through the years that add a touch of delight for our passengers. Our success has been possible only with the contributions of our partners. We thank them for their fullest support and our passengers for their vote of confidence.”

For Changi, it was a triple success, as well as securing the top prize, it also picked up the awards for Best Airport in Asia and Best Airport for Leisure Amenities. “The vast array of leisure and entertainment facilities really standout at Changi and serve to highlight the extent to which the management has gone to ensure maximum levels of passenger satisfaction. We only have to look at the fact that Changi served more than 50 million passengers for the first time during 2012, to see that it continues to attract customers and maintain its place as one of the world’s leading hub airports” added Plaisted.

Regal Airport Hotel Hong Kong is the World’s Best Airport Hotel at the World Airport Awards. Langham Place Beijing Airport named Best Airport Hotel in China, has risen to No 2 ranking in the world, with Oryx Rotana Doha (Best Airport Hotel Middle East) now in 3rd place worldwide.

Heathrow Airport scores a double-success at the World Airport Awards being named the repeat winner of the World’s Best Airport Shopping award, with Heathrow Terminal 5 also being named as the World’s Best Terminal Building.

Haneda Airport is named the World’s Best Domestic Airport, Shanghai Hongqiao Airport 2nd place and Durban Airport 3rd.


1 Singapore Changi Airport

2 Incheon International Airport

3 Amsterdam Schiphol Airport

4 Hong Kong International Airport

5 Beijing Capital International Airport

6 Munich Airport

7 Zurich Airport

8 Vancouver International Airport

9 Tokyo International Airport (Haneda)

10 London Heathrow Airport.


1 Regal Airport Hotel Hong Kong

2 Langham Place Beijing Airport

3 Oryx Rotana Doha

4 Kempinski Hotel Airport Munich

5 Crowne Plaza Changi Airport.

World’s Most Improved Airport – Frankfurt Airport
World’s Best Domestic Airport – Tokyo International Airport (Haneda)
World’s Best Airport Terminal – London Heathrow Airport
World’s Best Low Cost Airport – London Stansted Airport
World’s Best Premium Service Airport – Doha International Airport
World’s Best Airport Hotel – Regal Airport HKG.

Africa – Cape Town International Airport
Asia – Singapore Changi Airport
Australia / Pacific – Auckland International Airport
Europe – Amsterdam Schiphol Airport
Middle East – Abu Dhabi International Airport
Central America – Panama Tocumen International Airport
South America – Lima Jorge Chavez International Airport
Central Europe – Munich Airport
Northern Europe – Helsinki-Vantaa Airport
Eastern Europe – Moscow Domodedovo International Airport
Southern Europe – Istanbul Atatürk Airport
Western Europe – Amsterdam Schiphol Airport
China – Beijing Capital International Airport
India – Hyderabad Rajiv Gandhi International Airport.

Africa – Cape Town International Airport
Asia – Incheon International Airport
Australia/Pacific – Auckland International Airport
Europe – Zurich Airport
Middle East – Bahrain International Airport
Central America – Panama Tocumen International Airport
North America – Seattle-Tacoma International Airport
South America – Lima Jorge Chavez International Airport.



Africa – InterContinental Johannesburg
Asia – Regal Airport Hong Kong
China – Langham Place Beijing Airport
Europe – Kempinski Hotel Munich Airport
Middle East – Oryx Rotana Doha
South America – Caesar Park Sao Paulo
North America – Grand Hyatt DFW

Dining Experience – Munich Airport
Baggage Delivery – Zurich Airport
Leisure Amenities – Singapore Changi Airport
Immigration Service – Kuala Lumpur International Airport.

Best International Transit Airport – Incheon International Airport
Best Airport Terminal Cleanliness – Tokyo International Airport (Haneda)
Best Airport Shopping – London Heathrow Airport
Best Airport Security Processing – Copenhagen Airport.