Mandarin Oriental x Swiss Education Group study the effects of the pandemic on the luxury hospitality



How luxury hospitality establishment are managing the crisis. Mandarin Oriental x Swiss Education Group Study.

Covid-19 has brought unprecedented upheaval on the global economy, and the global hospitality industry is amongst the most
affected. As more countries continue to ease lockdowns and travel restrictions caused by the pandemic, this research together with Mandarin Oriental Hotel Group, owner and operator of some of the world’s most luxurious hotels, resorts and residences, will focus on how luxury hospitality establishment are managing the crisis.

The study will identify best practices and capture valuable learnings during and after the crisis, which will be included in the Group’s operational and leadership teaching content. Many questions regarding guest experience, health and safety, technological transformation and changes to operations in the current environment remain real and need to be addressed, and through this research the Group aims to enhance the quality and content of the curricula, making it more relevant for future leaders of the industry.

“We have a long-standing partnership with Swiss Education Group and are delighted to share relevant learnings and support such a meaningful educational endeavour,” said Paul Clark, Chief Human Resources Officer of Mandarin Oriental Hotel Group.

Yong Shen, Deputy Chief Executive Officer of the Swiss Education Group added, “The results of the study will be communicated and integrated into our schools’ curriculum from September 2020 onwards. This pandemic offers rich learnings for the education of our students as future hospitality business professionals and leaders. We are very pleased to be able to collaborate with Mandarin Oriental Hotel Group and other top Swiss brands including Fairmont Le Montreux Palace and Restaurant de l’Hôtel de Ville Crissier.”