Richemont Retail Academy. No more poor customer service in China?
The French luxury group Richemont (Jaeger-LeCoultre, Van Cleef & Arpels, Montblanc, Vacheron Constantin and Shanghai Tang) opened a “retail academy” in Shanghai (China) aimed to fight against poor customer service, one of the biggest issues facing the luxury industry within China. Accepted applicants to the Richemont program will take part in nine weeks of training, … Read more