Hotel customers have responded well to the enhanced offerings provided by some hotel brands to create value, but as those perks become standard, customers are quick to ask, ‘What have you done for me lately?’ say the authors of the 2016 J.D. Power Study. While hotel satisfaction in most segments has remained flat, the luxury … Read more
Hotel guest satisfaction has reached its highest level, according to the J.D. Power 2014 North America Hotel Guest Satisfaction Index Study. Four Seasons Hotels and Resorts, Kimpton Hotels, Hilton Garden Inn, each rank highest in guest satisfaction in their respective segments. Guests are happiest at these hotel brands. The Study is based on responses gathered … Read more
Ritz-Carlton Hotel has once again ranked highest in the luxury brand segment, for a third year in a row by J.D. Power and Associates in their 2012 North America Guest Satisfaction Index Study. Two of Hilton’s hotel brands received highest rankings in the Study. Hilton Garden Inn achieved the highest ranking in the “Upscale Segment” … Read more