Forget the minibar, sleek lobby and mints on the pillow: hotels need to focus on the bed. Study
Delivering a superior sleep experience—from the quality of the bed, linens and pillows to the ambient sound and temperature of the room—is a huge opportunity for hotels, J.D. Power Finds. According to the J.D. Power 2019 North America Hotel Guest Satisfaction Index (NAGSI) Study, SM released last week, quality of sleep is … Read more